Privacy Policy
Last updated: March 31st, 2025
1. Information We Collect
We collect information in the following ways:
a. Information You Provide
- Name, phone number, email address, company details, and billing information when you sign up or fill out forms.
- Any additional details you provide when using our services or communicating with our support team.
b. Automatically Collected Information
- Device type, browser, IP address, location data (approximate), and usage activity.
- Call metadata such as call duration, call outcomes, and AI interactions (for analytics and service improvements).
c. Cookies and Tracking Technologies
We use cookies and similar tools to enhance your experience, understand user behavior, and improve performance.
2. How We Use Your Information
We use the information we collect to:
- Deliver and manage our AI voice assistant services
- Process payments and manage subscriptions
- Communicate with you about your account, updates, or support
- Improve the functionality, features, and performance of Convoa
- Provide insights and analytics to help optimize your business performance
- Prevent fraud, abuse, and maintain the security of our platform
3. Sharing Your Information
We do not sell your personal data. However, we may share your information in the following situations:
- With trusted service providers who help us operate (e.g., payment gateways, analytics tools)
- If required by law, regulation, or legal process
- To protect the rights, safety, and property of Convoa or our users
All third-party partners are contractually obligated to protect your data and only use it for intended purposes.
4. Data Security
We implement technical, administrative, and organizational safeguards to protect your data. While no system is completely secure, we continuously monitor and update our security practices to keep your information safe.
5. Data Retention
We retain your information for as long as necessary to provide services, comply with legal obligations, and resolve disputes. You can request deletion of your data by contacting our support team.
6. Your Rights and Choices
You have the right to:
- Access or update your personal information
- Request a copy of your data
- Request deletion of your data
- Opt-out of marketing communications at any time
To exercise these rights, contact us at privacy@convoa.ai
7. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before sharing your data.
8. Children’s Privacy
Convoa is not intended for children under 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from minors.
9. Policy Updates
We may update this Privacy Policy to reflect changes in our services or legal obligations. When we do, we’ll revise the “Last Updated” date. Continued use of our services means you accept the updated policy.
10. Contact Us
📧 privacy@convoa.ai
📧 support@convoa.ai